Privacy Policy
Purpose of This Policy
This Privacy Policy explains how Intech Assist collects, uses, stores, and protects personal information provided by users who engage with our website, services, and digital products. The policy applies to all visitors, customers, and subscribers who interact with our platform, whether they are accessing remote tech support services or purchasing digitally delivered software.
Intech Assist is committed to maintaining the privacy and security of user data in full accordance with applicable laws and business standards in the United States. By using our website, you agree to the practices outlined in this policy.
Scope of Application
This policy applies to:
- Users of our remote tech support services (home and business subscriptions)
- Customers purchasing software products through our ecommerce store
- Visitors browsing our website or submitting inquiries
- Any individual whose data is collected through forms, transactions, or support interactions
Section A: Privacy Practices for Remote Tech Support Services
Service Overview
Intech Assist provides online remote tech support for individuals and businesses. Support is delivered remotely by trained professionals and includes:
- Device setup and troubleshooting
- Software installation and configuration
- Network diagnostics and optimization
- Cybersecurity assistance
- System performance enhancement
Information We Collect
To deliver remote support services, we may collect:
- Full name and contact details
- Device specifications and system information
- Service history and support session logs
- Subscription plan details and billing preferences
- Consent for remote access and troubleshooting
How We Use This Information
Collected data is used to:
- Deliver and manage support sessions
- Personalize service recommendations
- Maintain secure access to subscription accounts
- Communicate updates, confirmations, and service notices
- Improve service quality and technician response times
Data Protection Measures
- All remote sessions are conducted through secure channels
- No personal files or data are accessed without explicit user permission
- Session logs are stored only for service verification and improvement
- Access credentials are encrypted and never shared with third parties
Section B: Privacy Practices for Software Sales and Digital Delivery
Product Overview
Intech Assist offers a range of computer software and security tools through digital delivery. Products include antivirus programs, system utilities, and productivity tools.
We are an authorized reseller under recognized reseller programs. We are not affiliated with, owned by, or endorsed by any brand or manufacturer. All brand names, logos, and trademarks are the property of their respective owners and are used strictly for identification and informational purposes.
Information We Collect
To process software purchases, we may collect:
- Full name and email address
- Billing and payment details
- Product selection and purchase history
- Delivery preferences and activation status
How We Use This Information
Collected data is used to:
- Process payments securely via Stripe
- Deliver software products via email
- Provide activation instructions and license keys
- Respond to product-related inquiries and support requests
- Maintain transaction records for compliance and verification
Data Protection Measures
- All payment transactions are encrypted and processed through secure gateways
- We do not store credit card or banking information
- Delivery emails are sent only to verified addresses provided at checkout
- Purchase history is retained for customer support and refund eligibility
General Privacy Terms
User Rights
Users have the right to:
- Request access to their personal data
- Update or correct inaccurate information
- Withdraw consent for data usage (where applicable)
- Request deletion of data no longer required for service delivery
To exercise these rights, users may contact support@intechassist.com.
Data Retention
- Data related to active subscriptions and purchases is retained for service continuity
- Inactive accounts and expired sessions are archived or deleted after a reasonable period
- We retain transaction records as required by U.S. business and tax regulations
Third-Party Services
- We may use third-party tools for payment processing, analytics, and email delivery
- These services operate under their own privacy policies and compliance standards
- We do not sell or share user data for advertising or promotional purposes
Children’s Privacy
Our services and products are not intended for users under the age of 13. We do not knowingly collect personal information from children. If such data is identified, it will be deleted promptly.
Compliance Statement
This Privacy Policy is written in accordance with:
- U.S. consumer privacy laws
- Digital product and service standards
- Software licensing and reseller guidelines
- Remote support service regulations
Intech Assist regularly reviews and updates its privacy practices to reflect current legal and industry requirements.
Contact Information
For questions, privacy concerns, or data access requests, please contact:
- Email: support@intechassist.com
- HelpLine: (877)-622-2028
- Address: 6214 70th Ave Ct W #2002, University Place, WA 98467
Policy Updates
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with the revised date. Continued use of our services or products implies acceptance of the updated policy.
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