Shopping Policy
Purpose of Policy
This Shopping Policy outlines the terms, conditions, and procedures governing all purchases made through Intech Assist, including both remote tech support services and digitally delivered software products. It is designed to ensure a secure, transparent, and legally compliant shopping experience for all users.
Intech Assist is a U.S.-based provider of remote technical support and digital software solutions. All services and products are offered with independent pricing, secure payment processing, and clear delivery terms. This policy is structured to reflect our commitment to consumer clarity, operational integrity, and full compliance with applicable U.S. laws.
Section A: Remote Tech Support Services
Service Overview
Intech Assist provides online remote tech support for both home users and business clients. Our services are delivered remotely by trained professionals and include:
- Device setup and troubleshooting
- Software installation and configuration
- Network diagnostics and optimization
- Cybersecurity assistance (e.g., antivirus setup, firewall configuration)
- System performance enhancement and maintenance
Support is provided through secure remote access channels. Customers must grant permission and follow technician instructions during sessions.
Subscription Plans
We offer flexible subscription plans tailored to different user needs:
- Home Support Plans: Monthly or annual subscriptions for individuals and families
- Business Support Plans: Scalable plans for small and medium-sized enterprises
Each plan includes:
- Scheduled maintenance and system checks
- Priority access to support technicians
- Coverage for multiple devices (business plans)
- Renewal options and cancellation flexibility
Subscription terms are clearly presented during checkout. Customers may choose the plan that best fits their usage and support requirements.
Service Delivery Terms
- Support is available during designated service hours listed on our website
- Sessions are conducted remotely; no physical visits are provided
- Customers must ensure their devices meet minimum system requirements
- Service availability may vary based on technician capacity and customer location
Payment and Billing
- Payments are securely processed via Stripe Payment Gateway
- Subscription plans are billed automatically unless canceled before renewal
- All prices are listed in U.S. dollars and may vary based on plan type and coverage
- Intech Assist does not store credit card information
Cancellation and Refunds
- One-time services are non-refundable once delivered
- Subscription plans may be canceled at any time before the next billing cycle
- Refunds are issued only if service was not delivered due to a verified error by Intech Assist
- All refund requests must be submitted to support@intechassist.com within 48 hours of the issue
Section B: Digital Software Products
Product Overview
Intech Assist offers a curated selection of computer software and security tools through digital delivery. Products include:
- Antivirus and cybersecurity solutions
- System utilities and optimization tools
- Productivity and business software
We are an authorized reseller under recognized reseller programs. We are not affiliated with, owned by, or endorsed by any brand or manufacturer. All brand names, logos, trademarks, and product visuals are the property of their respective owners and are used strictly for identification and informational purposes.
Product Delivery Terms
- All software products are delivered electronically via email
- Delivery includes license keys, activation instructions, and download links
- Delivery is typically completed within minutes of purchase but may take up to 24 hours depending on verification
- Customers are responsible for ensuring their email address is accurate and accessible
Pricing and Availability
- Product prices are independently set by Intech Assist and may differ from other vendors or marketplaces
- Prices are listed in U.S. dollars and are subject to change without notice
- Availability may vary based on licensing terms and inventory status
Payment Terms
- Payments are securely processed through Stripe Payment Gateway
- Full payment is required before product delivery
- Intech Assist does not store payment credentials
Refund Policy
Due to the nature of digital products, refunds are limited and may be issued only under the following conditions:
- Duplicate purchase of the same product
- Non-delivery due to a verified technical issue
- Activation failure confirmed by our technical team within 48 hours of purchase
Refunds will not be issued for:
- Successfully delivered and activated products
- User error in selecting the wrong product
- Incompatibility with user systems not disclosed prior to purchase
- Requests made more than 48 hours after delivery
- Products that have been downloaded, accessed, or used
To request a refund, customers must email support@intechassist.com with their order number and a description of the issue.
General Shopping Terms
Customer Responsibilities
- Provide accurate and complete information during checkout
- Review product descriptions and system requirements before purchase
- Follow activation and usage instructions provided with each product
- Maintain valid payment methods for subscription billing
- Contact our support team for any clarification before completing a purchase
Intellectual Property Notice
All third-party brand names, logos, trademarks, product names, designs, and colors shown on our website belong to their respective owners. These elements are used strictly for identification and informational purposes. Intech Assist does not claim any ownership or rights over them.
Compliance Statement
This Shopping Policy is written in accordance with:
- U.S. consumer protection laws
- Digital product and service standards
- Software licensing and reseller guidelines
- Remote support service regulations
We regularly update our policies to reflect current legal and industry requirements.
Contact Information
For questions, support, or policy inquiries, please contact:
- Email: support@intechassist.com
- HelpLine: (877)-622-2028
- Address: 6214 70th Ave Ct W #2002, University Place, WA 98467
Policy Updates
We reserve the right to modify this Shopping Policy at any time. Updates will be posted on this page with the revised date. Continued use of our services or products implies acceptance of the updated policy.
